Privacy Policy

We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share your personal information. It also explains your rights in relation to your personal information and how to contact us or supervisory authorities in the event you have a complaint.

We collect, use and are responsible for certain personal information about you. When we do so we are subject to the UK General Data Protection Regulation, and we are responsible as ‘controller’ of that personal information for the purposes of those laws.

Key terms

It would be helpful to start by explaining some key terms used in this policy:

We, us, our = Ignite Health Consultancy

Your Personal information

Any information relating to an identified or identifiable individual

Special category personal information

Personal information revealing racial or ethnic origin, political opinions, religious beliefs, philosophical beliefs or trade union membership; Genetic and biometric data; Data concerning health, sex life or sexual orientation

Personal information we collect about you

We may collect and use the following personal information about you:

your name and contact information, including email address and telephone number
information to enable us to check and verify your identity, e.g. your date of birth
your gender information, if you choose to give this to us
location data, if you choose to give this to us
your billing information, transaction and payment card information
your contact history, purchase history and saved items
information from accounts you link to us, e.g. Facebook
information about how you use our website, IT, communication and other systems
your responses to surveys/questionnaires, competitions and promotions.

This personal information is required to provide products and services to you. If you do not provide the personal information we ask for, it may delay or prevent us from providing products and services to you.

How your personal information is collected

We collect this personal information directly from you—in person, by telephone, text or email and/or via our website or social media.

How and why, we use your personal information

Under data protection law, we can only use your personal information if we have a proper reason for doing so, e.g:

to comply with our legal and regulatory obligations.
for the performance of our contract with you or to take steps at your request before entering into a contract.
for our legitimate interests or those of a third party; or
where you have given consent.

A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.

The information below explains what we use (process) your personal information for and our reasons for doing so:

What we use your personal information for | Our reasons

To provide services and products to you | For the performance of our contract with you or to take steps at your request before entering into a contract

To prevent and detect fraud against you | For our legitimate interests or those of a third party, i.e. to minimise fraud that could be damaging for us and for you

Operational reasons, such as improving efficiency, training and quality control | For our legitimate interests or those of a third party, i.e. to be as efficient as we can so we can deliver the best services for you

Ensuring the confidentiality of commercially sensitive information | For our legitimate interests or those of a third party, i.e. to protect trade secrets and other commercially valuable information; To comply with our legal and regulatory obligations

Statistical analysis to help us manage our business, e.g. in relation to our financial performance, customer base, services range or other efficiency measures | For our legitimate interests or those of a third party, i.e. to be as efficient as we can so we can deliver the best services for you

Preventing unauthorised access and modifications to systems | For our legitimate interests or those of a third party, i.e. to prevent and detect criminal activity that could be damaging for us and for you; To comply with our legal and regulatory obligations

Updating and enhancing customer records | For the performance of our contract with you or to take steps at your request before entering into a contract; To comply with our legal and regulatory obligations; For our legitimate interests or those of a third party, e.g. making sure that we can keep in touch with our customers about existing and new services and products

Statutory returns | To comply with our legal and regulatory obligations

Marketing our services to existing and former customers; third parties who have previously expressed an interest in our services; third parties with whom we have had no previous dealings | For our legitimate interests or those of a third party, i.e. to promote our services to existing and former customers

The above information does not apply to special category personal information, which we will only process with your explicit consent.

Promotional communications

We may use your personal information to send you updates (by email, text message, telephone or post) about our products and services, including exclusive offers, promotions or new products and services.

We have a legitimate interest in processing your personal information for promotional purposes (see above ‘How and why we use your personal information’). This means we do not usually need your consent to send you promotional communications. However, where consent is needed, we will ask for this consent separately and clearly.

We will always treat your personal information with the utmost respect and never sell to any other organisations.

You have the right to opt out of receiving promotional communications at any time by:

using the ‘unsubscribe’ link in emails
contacting us at info@ignitehealthconsultancy.com

We may ask you to confirm or update your marketing preferences if you instruct us to provide further products and services in the future.